Returns

RETURN POLICY

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR LUANA PURCHASE. WE WILL GLADLY ACCEPT RETURNS ON ALL FULL-PRICED MERCHANDISE WITHIN 14 DAYS OF DELIVERY. SIMPLY SEND A RETURN REQUEST EMAIL TO CUSTOMERSERVICE@LUANAITALY.COM WITH YOUR ORDER NUMBER, ITEM FOR RETURN, AND REASON FOR RETURN. WE WILL RESPOND WITH A RETURN AUTHORIZATION (RA) NUMBER, INSTRUCTIONS FOR THE RETURN, AND A RETURN SHIPPING LABEL. A RESTOCKING FEE OF $15 WILL BE DEDUCTED FROM YOUR REFUND.

**ALL SALE ITEMS ARE FINAL SALE, AND ARE NOT ELIGIBLE FOR RETURN.**

ALL RETURNING ITEMS MUST BE IN THEIR ORIGINAL UNWORN, UNDAMAGED CONDITION, ACCOMPANIED BY THEIR ORIGINAL PACKAGING AND DUST BAGS. THE RETURN SECURITY TAG MUST BE ATTACHED. ITEMS FOR RETURN MUST BE SHIPPED WITHIN 14 DAYS OF ISSUANCE OF RA. ANY RETURNING PACKAGES THAT DO NOT MEET THE CONDITIONS LISTED WILL BE REFUSED AND RETURNED TO SENDER.

IF YOU PREFER ANOTHER METHOD OF RETURN SHIPPING, WE STRONGLY RECOMMEND USING AN INSURED AND TRACKABLE SERVICE. LUANA IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES RETURNED WITH A DIFFERENT SHIPPING METHOD. NO RETURN FEE WILL BE DEDUCTED FROM YOUR REFUND WHEN USING A DIFFERENT SHIPPING CARRIER.

PLEASE ALLOW 2 TO 4 BUSINESS DAYS AFTER THE RETURN PACKAGE ARRIVES AT OUR WAREHOUSE FOR PROCESSING. WE WILL NOTIFY YOU WHEN A REFUND HAS BEEN PROCESSED IN YOUR ORIGINAL FORM OF PAYMENT. SHIPPING COSTS WILL NOT BE REFUNDED. ONCE THE REFUND HAS BEEN PROCESSED, CREDIT TO THE ORIGINAL FORM OF PAYMENT USUALLY APPEARS ON THE STATEMENT IN 2 TO 4 BUSINESS DAYS DEPENDING ON THE BANK.

FOR INTERNATIONAL RETURNS, PLEASE CONTACT US AT CUSTOMERSERVICE@LUANAITALY.COM AS INTERNATIONAL RETURN REQUESTS WILL BE HANDLED ON A CASE-BY-CASE BASIS.

FOR ALL RETURNS, PLEASE ADDRESS TO: LUANA CUSTOMER CARE, ANTHONY'S WAREHOUSE, 250 W. MANVILLE STREET, COMPTON, CA  90220

HOLIDAY RETURN POLICY

WE WILL ACCEPT HOLIDAY RETURNS THROUGH JANUARY 31, 2018.

 

EXCHANGES

WE CANNOT OFFER DIRECT EXCHANGES AT THE MOMENT. PLEASE SEE ABOVE FOR OUR RETURN POLICY AND REPURCHASE THE DESIRED ITEM AT YOUR CONVENIENCE.