RETURN POLICY

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR LUANA PURCHASE. WE WILL GLADLY ACCEPT RETURNS ON ALL FULL-PRICED MERCHANDISE WITHIN 14 DAYS OF DELIVERY. SIMPLY SEND A RETURN REQUEST EMAIL TO CUSTOMERSERVICE@LUANAITALY.COM WITH YOUR ORDER NUMBER, ITEM FOR RETURN, AND REASON FOR RETURN. WE WILL RESPOND WITH A RETURN AUTHORIZATION (RA) NUMBER, INSTRUCTIONS FOR THE RETURN, AND A RETURN SHIPPING LABEL. A RESTOCKING FEE OF $15 WILL BE DEDUCTED FROM YOUR REFUND.

**ALL SALE ITEMS ARE FINAL SALE, AND ARE NOT ELIGIBLE FOR RETURN.**

ALL RETURNING ITEMS MUST BE IN THEIR ORIGINAL UNWORN, UNDAMAGED CONDITION, ACCOMPANIED BY THEIR ORIGINAL PACKAGING AND DUST BAGS. THE RETURN SECURITY TAG MUST BE ATTACHED. ITEMS FOR RETURN MUST BE SHIPPED WITHIN 14 DAYS OF ISSUANCE OF RA. ANY RETURNING PACKAGES THAT DO NOT MEET THE CONDITIONS LISTED WILL BE REFUSED AND RETURNED TO SENDER.

IF YOU PREFER ANOTHER METHOD OF RETURN SHIPPING, WE STRONGLY RECOMMEND USING AN INSURED AND TRACKABLE SERVICE. LUANA IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES RETURNED WITH A DIFFERENT SHIPPING METHOD. NO RETURN FEE WILL BE DEDUCTED FROM YOUR REFUND WHEN USING A DIFFERENT SHIPPING CARRIER.

PLEASE ALLOW 2 TO 4 BUSINESS DAYS AFTER THE RETURN PACKAGE ARRIVES AT OUR WAREHOUSE FOR PROCESSING. WE WILL NOTIFY YOU WHEN A REFUND HAS BEEN PROCESSED IN YOUR ORIGINAL FORM OF PAYMENT. SHIPPING COSTS WILL NOT BE REFUNDED. ONCE THE REFUND HAS BEEN PROCESSED, CREDIT TO THE ORIGINAL FORM OF PAYMENT USUALLY APPEARS ON THE STATEMENT IN 2 TO 4 BUSINESS DAYS DEPENDING ON THE BANK.

FOR INTERNATIONAL RETURNS, PLEASE CONTACT US AT CUSTOMERSERVICE@LUANAITALY.COM AS INTERNATIONAL RETURN REQUESTS WILL BE HANDLED ON A CASE-BY-CASE BASIS.

FOR ALL RETURNS, PLEASE ADDRESS TO: LUANA CUSTOMER CARE, STG WAREHOUSE, 250 W. MANVILLE STREET, COMPTON, CA  90220

HOLIDAY RETURN POLICY

WE WILL ACCEPT HOLIDAY RETURNS THROUGH JANUARY 31, 2018.

 

EXCHANGES

WE CANNOT OFFER DIRECT EXCHANGES AT THE MOMENT. PLEASE SEE ABOVE FOR OUR RETURN POLICY AND REPURCHASE THE DESIRED ITEM AT YOUR CONVENIENCE.

 

CARE INSTRUCTIONS

LUANA HAS CHOSEN THE MOST EXQUISITE SKINS TO CREATE YOUR BAG. EACH IS CHOSEN BY HAND AND UNIQUE-ANY TONAL VARIATIONS OR MARKS ARE CHARACTERISTICS OF NATURAL LEATHER AND NOT TO BE VIEWED AS IMPERFECTIONS. TO MAINTAIN THE BEAUTY OF YOUR BAG, WE RECOMMEND THE FOLLOWING CARE INSTRUCTIONS:

AVOID CONTACT WITH WATER, GREASE, LOTIONS, PERFUMES OR COSMETICS. SHOULD YOUR BAG GET WET, DAB IT WITH A SOFT NEUTRAL CLOTH.

AVOID OVEREXPOSURE TO HEAT AND DIRECT SUNLIGHT. DIRECT SUNLIGHT WILL CAUSE THE LEATHER TO DISCOLOR.

BE CAREFUL NOT TO RUB YOUR BAG AGAINST ANYTHING THAT IS ABRASIVE. MINOR SCRATCHES MAY BE REDUCED BY DELICATELY MASSAGING THE LEATHER WITH A CLEAN FINGER FREE OF ANY GREASE OR MOISTURE. 

TO CLEAN YOUR BAG, WIPE IT GENTLY USING A CLEAN AND SOFT CLOTH. WHEN NOT IN USE, WE RECOMMEND STORING THE PRODUCT IN ITS PROTECTIVE BAG IN A COOL, DRY PLACE. 

 

CONTACT US

FOR ANY INQUIRIES REGARDING THE LUANA BRAND AND PRODUCTS, PLEASE CONTACT US AT CUSTOMERSERVICE@LUANAITALY.COM OR AT 917-261-7962  MONDAYS TO FRIDAYS 9AM TO 5PM EST, EXCLUDING US HOLIDAYS.